We finish inquiries with resolution, not just a reply

Going beyond an advanced chatbot, it performs the same work as a human agent. It sees through everything it can handle, and for everything it can't, it collects all the necessary information and safely hands it off to a human agent.

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Proactivity and Responsibility — Two Principles

① Proactive — Resolved to the End

How much is the early termination fee if I cancel now? And how much of my contract is left?

You're currently 22 months into a 39-month contract on the Model A, with 17 months remaining. The early termination fee would be about $125. Would you like help with the cancellation process? I can also walk you through renewal benefits.

② Responsibility — Safe Handoff

I keep getting the product repaired and it still breaks, and you won't even exchange it, so I'm going to file a complaint with the consumer protection agency.

We're truly sorry for the inconvenience. This inquiry requires compensation and dispute handling, so I'll connect you with a specialist agent.

Guardrail detected → handed off to an agent with a context summary

PLATFORM

Designed for companies to run it themselves

No-Code Policy Changes — Composer

Your team adds and edits policies conversationally, with no developer needed. When a change is requested, the entire policy set is reviewed automatically and related policies are updated together — preventing conflicts and gaps before they happen.

Self-Evolving Engine

It automatically analyzes and expands the areas the AI hasn't handled from live operational data. The resolution rate rises on its own over time.

Dashboard — KaiDash

Monitor AI resolution rate, handoff rate, and response time in real time. Filters by channel, type, and period, plus before-and-after A/B comparison reports on policy changes, back your operational decisions with data.

Guardrails

Sensitive inquiries are detected in real time and passed straight to a human agent. Out-of-scope questions and requests to speak with an agent are carried through with no gaps in service.

WEEK 1

On-Site Visit

An FDE visits to fully understand your operations and uncover hidden pain points.

WEEK 2

Agent Design

We integrate your internal policies and core systems and set up the AI Agent.

WEEK 3

Testing · Handover

After performance validation, we complete the admin handover and operational training.

ONGOING

Autonomous Operation

The policy-change module and self-evolving engine keep advancing the resolution rate.