A team that has built contact centers, now building the AI for them

We're people who have run Myrealtrip's CX organization, built Channel Talk's AI, and founded e-commerce companies. AI built by a team that knows the front line is different.

Leadership

Doa Kim

CEO

Myrealtrip COO
MRTCX CEO (Myrealtrip operations subsidiary, now AICX)
A.T. Kearney Management Consultant

Mingyu Jung

CTO · Head of Product & Technology

Channel Talk Head of AI (led development of the AI agent ALF)
NAVER Clova AI Model Development Tech Lead
Seoul National University Ph.D. in Mathematics (Applied Math · Machine Learning)

Geonho Kim

CSO · Head of Business Strategy

CHIC CEO
Rovectin Deputy CEO
McKinsey & Company Strategy Consultant

Project Team

FDE

Yohan Lim · Mingyu Byun · Seonghak Kim — on-site forward-deployed engineers. They visit clients in person to fully understand their operations, then design and build the AI Agent.

Contact Center Lead

Jieun Lee — Leader of the AICX aviation team, formerly a center director at UBASE, Korea's No. 1 BPO.

Training · Operations

Yujeong Kim — Former leader of the AICX tour team. She leads admin training that enables clients to run operations on their own.

Final selection, Shinhan Future's Lab Cohort 12OpenAI Yeollim AC partnershipSelected for TIPSSeed funding raised1 year 5 months since founding, numerous cumulative paying clients

We stay with you after go-live

Dedicated FDE assigned

From kickoff through post-build operations, a dedicated FDE manages and supports your AX and self-service operations.

Real-time response

When solution or operational issues arise, experts with deep CS domain knowledge and our development team provide rapid support.

Training support

We provide online and offline training on managing your AI Agent so you can run operations independently.

Tech support

From security maintenance to performance enhancements and extended API integrations, a dedicated technical support team works closely with you.

We're looking for colleagues to join us →